OET Live
Support

Send us a message.

Before you write: we are NOT the official OET exam.OET Live is an independent AI study app. We cannot help with exam bookings, test results, score disputes with the real exam, refunds, ID or eligibility questions, or anything about the official OET test itself. For all of that, please contact OET directly at oet.com. Emails sent to support@oetlive.com about the official exam will not reach OET and cannot be actioned by us.

For questions about the OET Live app itself — your account, in-app billing, AI-generated scores, bugs, or feature requests — the form below is the fastest route. It drops straight into our support inbox. You can also email support@oetlive.com.

We'll only use your email to reply. No marketing list, ever.

Common support questions

Before you write us in.

How fast do you reply?
Most messages get a human reply within one business day (Sydney / Manila timezones).
Can I delete my account and data?
Yes. Email support@oetlive.com from the address on your account and we'll trigger an account purge that removes your recordings, transcripts, scores, and personal details. You'll get a confirmation when it's complete.
I think my OET score is wrong — can I dispute it?
Tell us the session ID, the criterion you think is off, and (if you can) why. We re-score it manually and explain what the model saw. If the model was wrong we adjust and use the case to retrain the audit prompt.