Terms of Service

1. Agreement

These Terms govern your use of OET Live (the “Service”), operated by OET Live. By creating an account, signing in, or using any part of the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 16 years old. If you use the Service on behalf of an employer or institution, you represent that you have authority to bind that entity to these Terms.

3. The Service

OET Live provides AI-assisted role-play practice, automated scoring, and feedback to help you prepare for the Occupational English Test (OET) Speaking sub-test.

OET Live is not affiliated with, endorsed by, or sponsored by Cambridge Boxhill Language Assessment or any official OET body. The OET name and rubric are referenced for educational comparison only. Scores produced by the app are an AI-generated estimate to help you study; they are not official OET scores and do not predict, guarantee, or substitute for official OET results.

4. Your account

• You are responsible for keeping your sign-in credentials confidential.
• One person per account. Sharing accounts is not permitted.
• You agree to provide accurate information at sign-up and to keep your profile reasonably current.
• You can delete your account at any time from Profile → Privacy → Delete account.

5. Acceptable use

You agree not to:

• Use the Service to upload unlawful, harassing, or harmful content.
• Attempt to scrape, harvest, or systematically extract the case bank, scoring outputs, or AI patient responses for redistribution.
• Reverse-engineer, decompile, or extract model weights or prompts from the Service.
• Bypass usage quotas, share access with third parties, or use automated tools to inflate practice counts.
• Interfere with the operation of the Service, the AI patient, or the scoring pipeline.
• Submit content you do not have the right to submit, or that infringes another person's rights.

6. Your content

You retain all rights to the audio you record, transcripts derived from it, and any feedback notes you write. By using the Service, you grant us a limited licence to process this content as described in our Privacy Policy — strictly to deliver the Service to you (transcription, scoring, AI response generation, storage for replay).

7. Subscriptions and billing

• Free tier. A limited number of practice sessions per month at no charge.
• Paid subscriptions. Higher-quota plans are sold through Apple In-App Purchase or Google Play Billing depending on your platform.
• Auto-renewal. Subscriptions renew automatically until cancelled in your platform's subscription settings (App Store, Play Store).
• Refunds follow the policies of the store that processed the purchase. We cannot issue refunds directly for store-mediated charges.
• Top-ups. One-time top-up bundles do not expire; they remain available across billing cycles.

8. Termination

• You may stop using the Service and delete your account at any time.
• We may suspend or terminate accounts that violate these Terms or that create operational, security, or legal risk for the Service or other users. Where reasonable, we will warn you first.
• On termination, the data-deletion rules in the Privacy Policy apply.

9. Disclaimers

The Service is provided “as is” and “as available”. AI-generated patient responses, transcriptions, and scores can contain errors, omissions, or misjudgements. OET Live is study support, not exam preparation certification. We do not warrant that the Service will be uninterrupted, error-free, or that any specific exam outcome will be achieved.

10. Limitation of liability

To the maximum extent permitted by law, OET Live and its operators are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses arising from your use of the Service.

Where liability cannot be excluded, our total liability is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim, or AUD 100, whichever is greater.

Nothing in these Terms excludes any liability that cannot lawfully be excluded, including under the Australian Consumer Law or equivalent consumer-protection laws in your jurisdiction.

11. Changes to the Service

We may add, change, or remove features at any time. For material changes that reduce functionality you have paid for, we will provide reasonable notice and, where appropriate, a pro-rata refund or credit.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced in-app and, where required by law, by email. Continued use after the effective date of an update constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by the laws of New South Wales, Australia, and the Commonwealth of Australia. Disputes will be subject to the exclusive jurisdiction of the courts of New South Wales, except where mandatory consumer-protection law in your jurisdiction provides otherwise.

14. Contact

Questions about these Terms? [email protected].