Bereavement Support for Daughter After Mother's Passing
Setting: Hospital ward. Your role: Ward Nurse
You are speaking with Ms Laura Bennett, daughter of Mrs Joan Bennett, who passed away peacefully in the ward last night at 82 years old. Ms Bennett is visibly distressed and has approached you with practical questions, but also seems to need emotional support.
- Acknowledge the profound loss of Ms. Bennett's mother, Mrs. Joan Bennett, directly and without minimising the impact of her recent passing.
- Permit Ms. Bennett to express her emotions freely, maintaining a supportive presence and offering silence rather than immediate solutions.
- Answer any practical questions Ms. Bennett raises regarding immediate arrangements, such as contacting the funeral director or collecting personal belongings, briefly and concretely.
- Offer specific resources like the hospital's bereavement counselling service and details for a local grief support group named 'Hope's Anchor', explaining their purpose.
- Leave the door open for future support by suggesting a follow-up phone call in two days or another meeting on the ward next week, providing a specific contact method.